Terms and conditions

Welcome to Healthyaa (“Website” or “Service”)

These terms and conditions (“Terms”) govern your use of our Website and the services offered on it. By accessing or using our Website, you agree to comply with and be bound by these Terms.

About Us:

“We” are Healthyaa Ltd, a company registered in England and Wales under company number 13209837 and with our registered office at 169, Melton road, Leicester, LE46QT

Acceptance of Terms

By using our Website, you acknowledge that you have read, understood, and agree to abide by these Terms and any other policies or guidelines posted on the Website.

User Eligibility

You must be at least 18 years old to use our services. By using the Website, you represent that you are of legal age to form a binding contract.

Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which can be found [here](link to Privacy Policy). Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Services

Healthyaa provides a platform for scheduling and conducting blood tests. Our services are subject to availability and may change without notice.

User Obligations

• You agree to provide accurate and complete information when using our Website.
• When creating an account, you must provide us with certain personal information – including your full name, address, gender, and date of birth. Name and date of birth are standard means of identifying biological samples at our partner laboratories.
• You are responsible for maintaining the confidentiality of your account and password.
• You are solely responsible for all activities conducted through your account.
• You agree not to use the Website for any illegal or unauthorized purposes.
• You must not interfere with the proper operation of the Website or any activities conducted on it.

Our Product:

• We provide an online service whereby you can order a medical test either online.
• You must attend a clinic (or arrange for a nurse or phlebotomist to visit you at home) to have a sample taken by a phlebotomist.

Payment and Fees

Fees for our services are provided on the Website and are subject to change. Payment is required before scheduling a blood test appointment. Payment must be received in full in cleared funds prior to us processing your order. Once payment is received, we will confirm our acceptance to you by sending you a confirmation email. Payment processing is done through secure third-party payment processors, and we do not store your payment information.

Sampling, Test Results, and Interpretation

• Certain tests have specific requirements, including fasting, avoiding alcohol, and following designated sample collection times and procedures. If you order a test with special requirements, we will provide clear instructions. It’s crucial to adhere to these instructions for reliable results. Failure to do so means Healthyaa is not responsible for any result impact.
• These tests need a venous blood sample taken by a qualified phlebotomist.
• Please be punctual for phlebotomy appointments. If you miss, arrive late, or cancel without reasonable notice, you may incur cancellation charges and rebooking costs.
• If you have any concerns regarding your health or your test results you should discuss them directly with your GP or a doctor.
• Based on the results of your test(s) and/or other information that you have provided to us, we may recommend that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance and that Healthyaa accepts no liability in the event you choose not to do so.
• Every test on our website has a corresponding turnaround time which is an estimate of the time it will take for your sample, once received by the laboratory, to be tested and the test results made available to you online via email (“Turnaround Time”). It is an estimate only and is stated in Working Days. It is not binding on us and we do not guarantee that test results will be available in the published Turnaround Time. If you purchase multiple tests in one order we may, in certain circumstances, make results available to you only when the results of all tests have been received from the laboratory. The longest Turnaround Time for all of the tests ordered will apply in this case.

Promotion and Discounts

We reserve the right to change our promotional offers and discount vouchers at any point.

Cancellation and Refunds

Cancellation policies and refund details are available on the Website. Please review them carefully.

Intellectual Property

All content and materials on the Website are the intellectual property of Healthyaa. You may not use, reproduce, or distribute our content without our prior written permission.

Limitation of Liability

Healthyaa is not liable for any damages, direct or indirect, arising from your use of the Website or services. The Products you purchase from us are for private use only and you agree not to use the Products for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity. We do not guarantee the accuracy or completeness of test results.

Termination

We reserve the right to terminate or suspend your account and access to our services at our discretion.

Events Outside our Control:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by any act or event beyond our reasonable control (an “Event Outside Our Control”). If an Event Outside Our Control takes place that affects the performance we will contact you as soon as reasonably possible to notify you.

Changes to Terms

We may update these Terms at any time. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms or our services, please contact us at info@healthyaa.in

By using our Website, you agree to these Terms and acknowledge that you have read and understood them. These Terms constitute a legal agreement between you and Healthyaa Limited.